Customer portal API · Signing in

Track a request by its reference

POST/public/api/v1/portals/{slug}/texa/track

Sends a code only to the address on file for that reference's customer, and answers {sent: true} whatever the reference and address.

Authorization

Authorizationheaderrequired

The customer's portal session: the help centre's cookie, or the token from POST …/texa/verify or …/texa/identity as a bearer token.

Path parameters

slugstringrequired

The help centre's slug

Body application/json

referencestringrequired

addressstringrequired

Responses

200

{sent: true}

curl -X POST 'https://desk.texadesk.com/public/api/v1/portals/help/texa/track' \ -H "Authorization: Bearer $PORTAL_SESSION" \ -H "Content-Type: application/json" \ -d '{ "reference": "AUD-1001", "address": "[email protected]" }'

import os, requests headers = {"Authorization": f"Bearer {os.environ['PORTAL_SESSION']}"} body = { "reference": "AUD-1001", "address": "[email protected]" } r = requests.post("https://desk.texadesk.com/public/api/v1/portals/help/texa/track", headers=headers, json=body) r.raise_for_status() print(r.json())