Change ticket settings

PATCH/api/v1/accounts/{account_id}/ticket_settings

prefix (the reference's letters), inboxes (which inboxes make tickets, of which type), regulator, messages (what the customer is told: kinds made, state, reopened, resolved, decision; null back to the default, empty for none), whatsapp, email_inbox, time_tracking. Needs settings_tickets.

Authorization

api_access_tokenheaderrequired

A person's access token (Texa Desk, Profile settings → Access token) or an agent bot's token, in the api_access_token header. It acts as that person, with their role's permissions.

Path parameters

account_idintegerrequired

The account's id

Responses

200

The settings

curl -X PATCH 'https://desk.texadesk.com/api/v1/accounts/1/ticket_settings' \
  -H "api_access_token: $TEXA_DESK_TOKEN"

import os, requests

headers = {"api_access_token": os.environ["TEXA_DESK_TOKEN"]}
r = requests.patch("https://desk.texadesk.com/api/v1/accounts/1/ticket_settings", headers=headers)
r.raise_for_status()
print(r.json())

const r = await fetch("https://desk.texadesk.com/api/v1/accounts/1/ticket_settings", {
  method: "PATCH",
  headers: { "api_access_token": `${process.env.TEXA_DESK_TOKEN}` },
});
if (!r.ok) throw new Error(`${r.status}: ${await r.text()}`);
console.log(await r.json());