Tickets API · Tickets

Change many tickets

POST/api/v1/accounts/{account_id}/tickets/bulk

Each ticket is changed as one change would be; one refused doesn't stop the others.

Authorization

api_access_tokenheaderrequired

A person's access token (Texa Desk, Profile settings → Access token) or an agent bot's token, in the api_access_token header. It acts as that person, with their role's permissions.

Path parameters

account_idintegerrequired

The account's id

Body application/json

numbersarray of integerrequired

At most 100

ticket_state_idinteger

assignee_idinteger

team_idinteger

prioritystring

Responses

200

What was done

doneinteger

refusedarray of object

refused[].numberinteger

refused[].referencestring

refused[].errorstring

curl -X POST 'https://desk.texadesk.com/api/v1/accounts/1/tickets/bulk' \ -H "api_access_token: $TEXA_DESK_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "numbers": [ 1001, 1002 ], "team_id": 3 }'

import os, requests headers = {"api_access_token": os.environ["TEXA_DESK_TOKEN"]} body = { "numbers": [ 1001, 1002 ], "team_id": 3 } r = requests.post("https://desk.texadesk.com/api/v1/accounts/1/tickets/bulk", headers=headers, json=body) r.raise_for_status() print(r.json())