Ticket report

GET/api/v1/accounts/{account_id}/ticket_reports

Needs report_manage, or report_team for one's own branches and teams.

Authorization

api_access_tokenheaderrequired

A person's access token (Texa Desk, Profile settings → Access token) or an agent bot's token, in the api_access_token header. It acts as that person, with their role's permissions.

Path parameters

account_idintegerrequired

The account's id

Query parameters

sinceinteger

Unix seconds

untilinteger

timezone_offsetnumber

Hours

group_bystring

ticket_type_idinteger

team_idinteger

branch_idinteger

complaintboolean

Responses

200

{payload: {summary: {made, resolved, open, overdue, acknowledge_median, resolve_median, reopened, within_promise_rate}, by_day, breakdown, open_by_state, open_by_age}, meta: {regulator, returns}}

curl 'https://desk.texadesk.com/api/v1/accounts/1/ticket_reports' \
  -H "api_access_token: $TEXA_DESK_TOKEN"

import os, requests

headers = {"api_access_token": os.environ["TEXA_DESK_TOKEN"]}
r = requests.get("https://desk.texadesk.com/api/v1/accounts/1/ticket_reports", headers=headers)
r.raise_for_status()
print(r.json())

const r = await fetch("https://desk.texadesk.com/api/v1/accounts/1/ticket_reports", {
  method: "GET",
  headers: { "api_access_token": `${process.env.TEXA_DESK_TOKEN}` },
});
if (!r.ok) throw new Error(`${r.status}: ${await r.text()}`);
console.log(await r.json());