Customer portal API · My requests

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POST/public/api/v1/portals/{slug}/texa/requests/{reference}/messages

Multipart with up to 5 files in attachments[]. The message goes on the help centre's conversation for the ticket. At most 30 an hour per customer.

Authorization

Authorizationheaderrequired

The customer's portal session: the help centre's cookie, or the token from POST …/texa/verify or …/texa/identity as a bearer token.

Path parameters

slugstringrequired

The help centre's slug

referencestringrequired

Body application/json

contentstringrequired

Responses

201

The request's detail

422

Refused

curl -X POST 'https://desk.texadesk.com/public/api/v1/portals/help/texa/requests/AUD-1001/messages' \ -H "Authorization: Bearer $PORTAL_SESSION" \ -H "Content-Type: application/json" \ -d '{ "content": "Here is the photo of the receipt." }'

import os, requests headers = {"Authorization": f"Bearer {os.environ['PORTAL_SESSION']}"} body = { "content": "Here is the photo of the receipt." } r = requests.post("https://desk.texadesk.com/public/api/v1/portals/help/texa/requests/AUD-1001/messages", headers=headers, json=body) r.raise_for_status() print(r.json())