Customer portal API · My requests

Make a request

POST/public/api/v1/portals/{slug}/texa/requests

Multipart with up to 5 files in attachments[]. Made at once (created via customer) and acknowledged. At most 5 an hour and 20 a day per customer.

Authorization

Authorizationheaderrequired

The customer's portal session: the help centre's cookie, or the token from POST …/texa/verify or …/texa/identity as a bearer token.

Path parameters

slugstringrequired

The help centre's slug

Body application/json

type_idintegerrequired

titlestring

contentstringrequired

fieldsobject

The type's customer fields: {key: value}

Responses

201

The new request's detail

422

Refused

429

Too many requests today

curl -X POST 'https://desk.texadesk.com/public/api/v1/portals/help/texa/requests' \ -H "Authorization: Bearer $PORTAL_SESSION" \ -H "Content-Type: application/json" \ -d '{ "type_id": 4, "title": "Card not delivered", "content": "I ordered a new card on 2 Oct and it hasn'\''t arrived.", "fields": { "delivery_city": "Lagos" } }'

import os, requests headers = {"Authorization": f"Bearer {os.environ['PORTAL_SESSION']}"} body = { "type_id": 4, "title": "Card not delivered", "content": "I ordered a new card on 2 Oct and it hasn't arrived.", "fields": { "delivery_city": "Lagos" } } r = requests.post("https://desk.texadesk.com/public/api/v1/portals/help/texa/requests", headers=headers, json=body) r.raise_for_status() print(r.json())