Tickets API · Ticket relations

Resolve every ticket on a tracker

POST/api/v1/accounts/{account_id}/tickets/{number}/resolve_all

Authorization

api_access_tokenheaderrequired

A person's access token (Texa Desk, Profile settings → Access token) or an agent bot's token, in the api_access_token header. It acts as that person, with their role's permissions.

Path parameters

account_idintegerrequired

The account's id

numberintegerrequired

The ticket's number, as in its reference AUD-1001

Body application/json

messagestring

Optional; {reference} is replaced by each ticket's reference

resolve_conversationsboolean

Responses

200

{payload, meta: {done, refused: [{number, reference, error}]}}

curl -X POST 'https://desk.texadesk.com/api/v1/accounts/1/tickets/1001/resolve_all' \ -H "api_access_token: $TEXA_DESK_TOKEN" \ -H "Content-Type: application/json" \ -d '{ "message": "Card payments are working again.", "resolve_conversations": true }'

import os, requests headers = {"api_access_token": os.environ["TEXA_DESK_TOKEN"]} body = { "message": "Card payments are working again.", "resolve_conversations": True } r = requests.post("https://desk.texadesk.com/api/v1/accounts/1/tickets/1001/resolve_all", headers=headers, json=body) r.raise_for_status() print(r.json())