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Texa DeskDevelopers

Section

Texa Desk Application API · Reports

Account Conversation Metrics

GET/api/v2/accounts/{account_id}/reports/conversations

Get conversation metrics for Account

Authorization

api_access_tokenheaderrequired

A person's access token (Texa Desk, Profile settings → Access token) or an agent bot's token, in the api_access_token header. It acts as that person, with their role's permissions.

Path parameters

account_idintegerrequired

The numeric ID of the account

Query parameters

typestringrequired

Type of report

Responses

200

Success

opennumber

unattendednumber

unassignednumber

404

reports not found

descriptionstring

errorsarray of object

errors[].fieldstring

errors[].messagestring

errors[].codestring

403

Access denied

descriptionstring

errorsarray of object

errors[].fieldstring

errors[].messagestring

errors[].codestring

curl 'https://desk.texadesk.com/api/v2/accounts/1/reports/conversations' \
  -H "api_access_token: $TEXA_DESK_TOKEN"

import os, requests

headers = {"api_access_token": os.environ["TEXA_DESK_TOKEN"]}
r = requests.get("https://desk.texadesk.com/api/v2/accounts/1/reports/conversations", headers=headers)
r.raise_for_status()
print(r.json())

const r = await fetch("https://desk.texadesk.com/api/v2/accounts/1/reports/conversations", {
  method: "GET",
  headers: { "api_access_token": `${process.env.TEXA_DESK_TOKEN}` },
});
if (!r.ok) throw new Error(`${r.status}: ${await r.text()}`);
console.log(await r.json());

Response 200

{
  "open": 1.0,
  "unattended": 1.0,
  "unassigned": 1.0
}