# Closing an account

What happens to a company's data, keys and webhooks when its Texa Desk account closes.


A company asks Texa to close its account through support (the chat at
[texadesk.com](https://texadesk.com), or [info@texadesk.com](mailto:info@texadesk.com)).

## On the day it closes

- Texa AI goes off on every inbox, and running campaigns stop.
- **API keys, site keys and webhook endpoints are revoked**: requests answer `401`, and nothing more
  is sent to your servers.
- The company's administrators get an email with the date its data will be deleted, and how to undo it.

## Fourteen days later

Unless Texa reopens the account in those 14 days at the company's request, its data is deleted:
conversations, contacts, files, Texa AI's memory of its customers, and the account's settings.
Backups age out within the following 14 days.

Kept, because the law asks:

- **payment records** for six years (tax law);
- **complaint records**, without the customers' details, for the regulator's period.

## Before you close

Export what you need: conversations through the [Texa Desk API](/api-reference/desk) or Texa Desk's
own exports, the complaints register through the
[Tickets API](/api-reference/desk-texa/ticket-reports/complaints-register-as-csv), and the
[event feed](/api-basics/pagination#the-event-feed) of your Texa API conversations.